The Roots & Rhizomes Guarantee
Your satisfaction is important to us. If there are issues with the products you receive, please keep all contents and packaging, and contact us within 72 hours. We reserve the right to request photos of the item(s) in question or the return of any product(s) deemed unsatisfactory prior to the approval of any adjustments.
A credit voucher in the amount of the purchase price, less shipping charges, will be issued one time for plants that fail to grow, provided they have been properly planted and cared for. FOR SPRING SHIPMENTS, we must receive notice of plants that fail to grow within 90 days of receipt of those items. FOR SUMMER/FALL SHIPMENTS, we must receive notice of plants that fail to grow by June 1st of the following year. Plant material purchased at 35% off or more is not guaranteed, nor are plants lost due to weather conditions, poor winter protection, neglect, disease, pest damage or other conditions outside of our control.
GARDENING SUPPLIES & ACCESSORIES (non-growing items): Gardening supplies are satisfaction guaranteed against material and workmanship defects and may be returned for a replacement or refund within 30 days of receipt of the item(s).
Shipping charges are not refundable.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.
**IF YOU NEED HELP WITH YOUR PRODUCTS...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their gardens. We can be emailed at info@rootsrhizomes.com or called at 1-800-374-5035.